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F.A.Q.
Do I need an online account to place an order?
No, you don’t need to register to place an order. You can easily order without creating an account.
Simply put all the items you want in your shopping cart and proceed to the checkout. Fill in the required data such as name, address and e-mail address.
HOW LONG DOES IT TAKE TO MAKE AND RECEIVE AN ORDER?
Once an order is placed, a confirmation email with a list of the products you purchased is sent to your contact email address.
Within 2-5 business days of receiving payment, we will process and ship your purchase. We can only provide an estimated delivery time based on our statistics and previous experience. The duration of the shipping is determined by a range of factors such as shipping mode, postal service efficiency, customs clearance, international transit, etc.
SHIPPING DESTINATIONS
FROM WHERE DO YOU SHIP?
We ship from a variety of locations (including USA, Europe, Singapore, Thailand etc).
IS IT POSSIBLE TO SHIP TO A P.O. BOX ADDRESS?
Yes, we can ship to a Post Office Box. You’ll need to use your home/billing address initially. If you have specific shipping requests, please let us know at the time of placing your order.
OTHER THAN YOUR WEBSITE, ARE THERE ANY OTHER WAYS I CAN ORDER YOUR PRODUCTS?
Unfortunately not. Our services are only available through our website, since we specialize in online sales.
PAYING FOR YOUR ORDER
I MADE AN ORDER, NOW HOW DO I PAY?
After placing an order, you will receive an email with instructions on how to proceed with the payment. Contact us if you haven’t received it and we’ll send it again immediately. The payment instructions should be followed attentively in order to avoid any unwanted delays.
HOW LONG DOES PAYMENT PROCESSING TAKE?
In most cases, we execute payments received by money transfer within 2 to 3 business days after we receive proof of the transfer from you. You’ll receive an email if a payment is denied by the payment processing provider (for example when wrong account details were entered). In this case, the entire payment process will have to be restarted. We will mail your order within 24 hours after the transaction has been successfully completed and confirmed.
DELIVERY ARRIVAL
WHY IS A SIGNATURE REQUIRED WHEN RECEIVING MY ORDER?
Upon delivery, our shipping method requires a signature to prevent fraudulent chargebacks in case a customer receives their order but falsely claims it didn’t arrive.
Since we provide proof of correspondence between us and our customers, their order details, images of the contents of the parcel during packing and the confirmation by the postal service of successful delivery, we have a 99% success rate in resolving credit card disputes.
Customer credit reports and credit histories are harmed by every false dispute, which can cost a customer up to $200 per unlawful dispute.